Lot Mary Kay
Sunday, June 20th, 2010
Documentation is an important part of any product or service hardware or software. But how many of us also believe in the documentation online training? It's, you know. Better documentation could result if the authors could explain this difference.
Take SyberWorks Web author of the manual. When I arrived several years ago, needs work. It contained chapters written in Word, for different authors have described the various Author Web controls different levels of detail. Era (in technical jargon-writing) a "very low functional reference." So I decided to write a new manual from scratch.
For those not familiar No SyberWorks Web Author is a tool that allows even non-programmers to create interactive tutorials Online Microsoft Word documents of origin. Heck, I even can be used to create courses, which (for me) quite Web Author approximately kewl! And I decided that the new manual would be much more useful to new users when their market Step by step the complete process of creating, testing, editing, customizing, and finally converted to run on Web Author Training Center SyberWorks LMS / LCMS system.
It was a project. I had to create my first own course through the web r Authority, and at the same time, capture and display the whole process. The end result is a 12-chapter, 400-page tutorial.
But why am I still discussing an article in e-Learning? Well, the new manual has been designed from the outset to adopt a training approach. And the PDF online for our customers to download. So Technically, there is online training … PDF format. And in a very real sense, also nominated for his role in the development for the readers. For Web Author is easy to use, all-over tool development requires attention to many details. And if a user can not concentrate on doing what my manual tells them to do (using the source files you even do), then you probably will not cut as a real developer of course!
But wait … PLUS ago. I used the industry standard Adobe FrameMaker documentation tool, allowed me to turn the book table of contents and index references hot links. Therefore, the following PDF online, readers can click on a marker PDF Table of Contents item, list or index for direct access to relevant information in the manual. This makes the PDF online reference and powerful. (And I'm finding also ways to use the manual in PDF format as a help file.)
Thus, while its user manuals and PDF files, without modern means of communication, writing from the beginning that the training is still relatively rare (based on documents I have seen). However, others companies do. Cisco Systems, for its part, calls on students preparing for their line of CCNA, CCNP, CCIE examinations and certification techniques do so by studying the training materials.
And again here at SyberWorks, my own little manual Author Web has become the tool de facto to teach our customers further support in the program. This is an internal tool for e-learning that the company had no before. Therefore, a well-constructed piece of literature can serve the training needs of both external customers and internal staff.
Unfortunately, many companies have outsourced their materials to OEM products overseas, with results not always surprising. I would say that in a time of each product complexity more documentation (print and online) must be written the end-user training as a goal … and perhaps even be considered by e-Learning professionals who specialize in teaching art. And come to think of it, many online learning materials, it could even benefit from medical a documentary about the writing, presentation and organization!
Okay okay, Mary Kay!
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